Digital Identity Authentication: An essential key to build digital trust

These days, consumers value digital relationships based on trust. They expect the companies they interact with to prioritize both security and convenience. As the digital economy grows stronger on a global level, seamless online transactions are permeating communities all over the world. This phenomenon is happening in tandem with the growth of fraud and online crime. To combat this, online businesses realize they must build meaningful digital relationships with their customers based on trust. With tools like digital identity authentication, businesses can foster more transactions, build brand loyalty and improve company reputations with their customers.

Identifying Consumer Needs

Consumers are willing to share their personal data with businesses up front to secure convenience and a seamless user experience down the line. Plus, it is becoming clear that they also are willing to go through more thorough identification processes to assure that the digital platform they use is both secure and trustworthy. Consumers want to perform digital identity validation when opening accounts online. This phenomenon makes the digital onboarding process critical for most digital companies.

Industry reports indicate that as many as 74% of consumers cite security as the most important part of their online experience. These same reports say that 72% of consumers would be willing to go through a more thorough onboarding process when opening digital accounts to ensure their user experience is simple later. This data showcases how security and convenience are equally important to customers. Businesses must develop a process for validating their customer’s identities and keeping them secure as well. That way they will be able to meet consumer expectations.

Digital Identity Authentication

Building Trust also Builds Loyalty

Businesses are now beginning to realize the importance of building trust and how it relates to consumer desires. With so much fraud, deception and crime happening online, it is critical for businesses to build confidence with their customers. More than half of all consumers report that they prefer doing business with websites that can guarantee a person is who they say they are. Plus, half of customers who have experienced identity theft or digital fraud never interact again with the business or individual that facilitated it. These statistics indicate that your brand reputation is the difference between generating or losing potential profits from your customers in the long run.

Finding Balance with Digital Identity Authentication

Traditionally, security and convenience have been at odds with one another. As the digital economy has grown to become commonplace, security and convenience have had an inverse relationship with one another. Nevertheless, the tides are changing. It is now critical to provide your customers with not only a secure site for online business, but also an easy and convenient one.

Finding the right balance can be achieved using the right technology and digital ID verification methods. More than half of all customers feel more confident in banks that use biometrics as a part of its’ identity authentication process. Plus, more than three fourths of all consumers also indicated that they feel more confident in businesses that use biometrics in their identity authentication processes as well. This indicates that if your company does not use some form of biometrics when performing digital identity validation, it is missing out on building a lot of trust with your customers.


The digital landscape is changing. As the digital world becomes more mature, trust is becoming a vital part of performing business online. Consumers expect security and convenience to be built into the platforms that they use online and will ditch companies that do not meet their expectations. Implementing digital identity authentication methods in your onboarding, checkout or account creation process is critical for your business. Please contact us to learn more about the digital identity validation tools offered by IDMERIT and how they can benefit the longevity of your online business. We offer services that can quickly and easily validate customer identities through a secure API. Our services do not rely on human review and provide one of the quickest and safest method to validate identities on the market.


Tony Raval
Tony Raval

Tony Raval brings more than 15 years of leadership in data technology as the Founder and CEO of IDMERIT, headquartered in Carlsbad, California. He leads an executive team including top data tech veterans to execute on his passion of creating a global data universe generating true and trusted intelligence. IDMERIT’s competitive success has come from the company’s ability to perform cross-border transactions, for which Tony and his team have developed a meticulous process and progressive technology. The company was launched as the result of a highly effective engagement with a leading global financial institution, whereby the company was uniquely able to triangulate multiple elements to create a comprehensive, and yet, frictionless experience. Tony has provided data intelligence to companies such as Google, SalesForce, and HP as well as clients across financial, government and other sectors seeking a superior partner in compliance and mitigating risk. He holds a Master’s Degree in computer engineering and data sciences, is an active member of the Entrepreneurs Organization San Diego and dedicated mentor to new entrepreneurs in EO’s Accelerator Program, enjoys meditation and running, and he and his wife Sonal recently celebrated their three-year-old son's birthday.

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